Patient Centered Medical Home

A Patient-Centered Medical Home (PCMH) is a way of providing quality health care that you need. In this model, our doctors and our other care team members work together to give you care that's based on what's proven to work, takes care of all your health needs, and puts you at the center. We handle everything from looking after ongoing health issues to reminding you when it's time for checkups or tests, and even help you move between different doctors or hospitals if needed.

  • What to Expect from Us

    • Working in a team-based approach, we offer whole-person care, evidence-based preventive/wellness care, chronic conditions care, care when you are sick, and education/self-management support.
    • Healthcare professionals and staff who attentively listen to you and provide clear explanations about your treatment plan.
    • Availability of same-day appointments whenever feasible.
    • Guidance on accessing necessary care outside of our office hours.
    • Concise directions on how to achieve your treatment objectives during each visit.

  • What We Expect from You

    • Actively engaging with our providers by asking questions and participating in your care.
    • Being open and ready for honest conversations.
    • Promptly reaching out to us with any health concerns you may have.
    • Informing us whenever you receive care from another healthcare provider.
    • Communicating with our staff and providers about your goals for future health.

At any of our Big Sandy Health Care sites, our primary focus is on you and your individualized needs. You will be included in the planning and coordination of your care. You will be able to choose your own provider and have an active role as part of the clinical team. Big Sandy Health Care will ensure that you will have access to the services you need and will be available 24/7 for questions and concerns about your care or treatment plans.  If you need assistance after hours, call 866.475.8337.

Share by: